Privacy Policy

Effective date: October 29, 2026

This policy explains what Homze LLC (“Homze,” “we,” “us”) collects through homze.com, how we use it, who we share it with, and the choices you have. Homze is a home⁠-⁠improvement contractor with offices in Vancouver, WA and Kent, WA.

The Short Version

• We collect what you enter in our forms, calculators and scheduler, plus details about how you found and used our site.
• We use it to answer your request, give you estimates, book visits, do your project, and measure our advertising.
• We share it only with the companies that help us run our business, such as our website host, CRM, scheduler, calculators, analytics and ad platforms.
• We do not sell your personal information.
• We text you only if you opt in. Reply STOP at any time to stop.

What You Give Us

• Callback and contact forms: your name, phone number, ZIP code and type of project. Some forms also ask for your email.
• Price calculators: your answers about the project (such as size, materials and options), your ZIP code, and your name, email and phone number.
• Online scheduler: the details the booking form asks for, such as your contact information, project type and the day and time you choose.
• Calls, emails, texts and visits: what you tell us about your home and project when you contact us or during an estimate or job.

What We Collect Automatically

• Visit details: your IP address, browser and device type, the pages you view, the site that sent you, and the date and time of your visit.
• How you found us: if you arrive from an ad or a tagged link, your browser stores the campaign tags and ad click IDs (for example from Google, Meta or Microsoft) and the first and most recent way you reached our site. When you send a form or book a visit, these details and your Google and Meta cookie IDs are attached to your request, so we can tell which ads and pages bring in customers.
• Calculator progress: our own calculator records which questions were shown, under a random visit ID with no name or contact details, so we can see where people stop.
• Approximate location: some pages use the general area of your IP address to show the right local service area.
• Cookies and tags: see “Cookies and ad tracking” below.

How We Use Your Information

• To call or email you, and text you if you opted in, about your request, estimate, appointment and project
• To prepare estimates and written quotes, schedule visits, and manage your project and any warranty work
• To keep records of our work and customers
• To understand how people use our website and improve it
• To measure our advertising, and to show our ads to people who may need our services
• To prevent spam and fraud and to meet our legal obligations

We may also email you news or offers about our services. You can unsubscribe at any time with the link in the email or by contacting us.

Who We Share It With

We share your information only as needed to run our business and serve you, with:

• Website hosting and storage: Cloudflare hosts our website and the database where form requests are saved.
• Customer management and scheduling: form requests are forwarded to Salesforce, our customer relationship management (CRM) system, and our online scheduler runs on Salesforce.
• Price calculators: Typeform hosts some of our price calculators. What you enter there is collected by Typeform for us.
• Analytics and advertising: Google (Google Analytics and Google Ads) and Meta (Facebook and Instagram). When you send a form, our site tells Google and Meta that a request was sent and for which service, along with the name, email, phone number and address you entered in scrambled (hashed) form, so they can match the request to the ad you saw and show us which ads lead to requests. If you call us from a Google ad, the call goes through a Google phone number, so Google sees your phone number and may record the call to measure lead quality. We may also share customer contact details with Meta to help it show our ads to people like our customers, or to stop showing them to people who already contacted us.
• Text messages, email and phone: the providers that deliver our texts, email and calls.
• Our team and project partners: the people working on your project, such as Alside’s installers for window projects.
• Legal and safety reasons: when the law requires it, or to protect our rights, our customers or the public.
• Business changes: if Homze is sold or merges with another company, your information may transfer with the business.

These companies may use the information only to provide their services to us or as their own terms and privacy policies allow. We do not sell, rent or trade your personal information.

Cookies and Ad Tracking

Cookies are small files that a website stores in your browser. Our site and our partners use cookies and similar tools (such as browser storage and tracking pixels) to:

• Count visits and see how people use our site (Google Analytics, and Cloudflare Web Analytics on our ad pages)
• Measure which ads lead to requests and bookings (Google Ads and the Meta pixel)
• Show our ads to people who visited our site, on Google, Facebook, Instagram and other sites

Typeform’s own tags may tell Meta when someone finishes a calculator.

Your choices:

• Browser settings: you can block or delete cookies in your browser. Our forms still work, but we may not know how you found us.
• Google: turn off personalized ads in My Ad Center, or install the Google Analytics opt⁠-⁠out browser add⁠-⁠on.
• Meta: in your Facebook settings, open “Your information and permissions,” then “Activity from other businesses,” to control ads based on your activity on other sites. Meta’s help article has the steps.
• Other ad companies: the Digital Advertising Alliance’s WebChoices tool lets you opt out of interest⁠-⁠based ads from participating companies.

Text Messages

Homze sends text messages only to people who agree to them. You agree by checking the call⁠-⁠and⁠-⁠text consent box on a Homze form. The box is never checked for you, and a form can’t be sent without it; if you’d rather not agree, you can call us instead.

If you agree, we text you about your request, quote, appointments and project, such as reminders, rescheduling and estimate follow⁠-⁠ups. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to texts is not a condition of buying anything from Homze. The full program terms are in the Text Messages section of our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt⁠-⁠in data and consent are not shared with any third parties, except the providers that deliver our texts, and they may use it only to send the messages you agreed to receive.

How Long We Keep It

We keep your information for as long as we need it to respond to you, do your project, honor warranties, and meet legal, tax and licensing record⁠-⁠keeping rules. After that, we delete it or keep it in a form that no longer identifies you. Analytics and ad platforms keep data according to their own settings and policies.

Your Choices and Requests

• Ask us what information we have about you
• Ask us to correct or update it
• Ask us to delete it, except records we must keep by law or for an active project or warranty
• Stop marketing emails with the unsubscribe link, and stop texts by replying STOP

To make a request, call or email us using the details below. We may need to confirm your identity first.

Children

Our website is meant for adults. We do not knowingly collect information from children under 13. If you think a child has sent us information, contact us and we will delete it.

Security

We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections and limiting access to the people and providers who need it. No website or system is completely secure, so we cannot guarantee that your information will never be accessed without permission.

Other Websites

Our site links to other sites and embeds tools from other companies, such as Typeform, our Salesforce scheduler, Google and social media. Their own privacy policies apply to what they collect, and we are not responsible for their practices.

Changes to This Policy

We may update this policy. When we do, we will post the new version here and change the effective date at the top.

Contact Us

Questions or requests about your information:

• Phone: (360) 787⁠-⁠4050, Monday to Saturday, 8 AM to 8 PM
• Email: contact@homze.com